Help centre

For card bookings we authorise the amount when you book and charge it after the work is completed. Recurring visits are charged after each visit, with your consent recorded at setup. Business accounts can be invoiced.

Yes. Each recurring visit is its own booking. Rescheduling or skipping one visit leaves the rest of the series unchanged.

Your cleaner sends a request with the extra time and price. Nothing extra is done or charged unless you approve it in the app. The approval is recorded on the booking.

Only your account, Propertyness operations and the cleaner assigned to your booking, from 24 hours before the visit. Providers browsing jobs see the approximate area only. Every view of access details is logged.

Open the booking and choose “Report a problem” within 48 hours. You can request a re-clean, raise a complaint or report damage. The booking shows who is responsible for resolving it.

This is a demonstration environment, so all prices are sample data. Payments are simulated.